Shipment and delivery
The supply and delivery of goods or services are those described on the company website.
The delivery of a good or performance of a service shall be carried out only after confirmation of payment by the Company’s banking establishment.
The ordered goods shall be delivered by a Carrier, according to the size and weight of the ordered goods and at the Company’s sole initiative.
The goods shall be delivered at the address indicated by the User, who will ensure its accuracy.
Any order sent back to the Company in the event of a wrong delivery address shall be re-sent at the User’s costs.
The User may, at his request, obtain an invoice at the invoicing address rather than the delivery address, by validating the relevant option on the order form.
At the time of delivery, should the original packaging be damaged or torn or opened, then the user shall check the condition of the items.
If they have been opened or damaged, the user shall refuse the package and write down the following "package refused because open or damaged".
The user shall state in the form of handwritten reserves accompanied by his signature any anomaly concerning the delivery (damage, product missing compared to the delivery note, damaged parcel, broken products, etc.).
This checking shall be deemed to be done when the user, or a person he has duly authorized, signs the delivery note.
The user shall then confirm these reserves by registered mail to the carrier no later than two working days following receipt of the item (s) and send a copy of this letter by fax or simple mail to the professional at the address mentioned in the legal notices of the website.
Should the goods need to be returned to the Company, they must be subject to a return request sent to the Company on the day of delivery or at the latest on the first working day following delivery.
Any claim made outside this period shall not be accepted. The return of the good shall only be accepted for goods in their state of origin (packaging, accessories, instructions ...).
Upon receipt of the claim, the Company shall allocate an exchange number to the concerned good(s) and shall communicate it to the User by e-mail. The exchange of a good shall take place only after allocation of the exchange number.
In case of an error in the delivery or an exchange, any product to be exchanged or refunded shall be returned to the Company in its whole and in its original packaging at the following address:
The Cube Company 225, Rue des TEMPLIERS, 59700 LILLE, France
Return costs shall be borne by the Company;